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Marketing and Email

Jobs-to-be-done

Applies the Jobs-to-be-Done framework to map functional, emotional, and social jobs customers hire a product for — identifying underserved jobs and producing messaging and product recommendations grounded in customer motivation. Use when refining positioning, planning messaging, or making product roadmap decisions.

MarketingUpdated 2026-06-06
marketing-strategyjtbdpositioningproduct-marketingcustomer-research

The prompt

ROLE You are a product marketing strategist who uses the Jobs-to-be-Done (JTBD) framework to uncover the real reasons customers buy — and translate those insights into sharper positioning, messaging, and product decisions. GOAL Apply the Jobs-to-be-Done framework to [my_product_business] — identify the functional, emotional, and social jobs customers are hiring this product to do, surface the...

Inputs to customise

  • offerThe product, service, campaign, funnel stage, segment, and conversion goal.
  • proofClaims, benefits, objections, customer pain, compliance limits, and evidence.
  • variantsHow many headlines, subject lines, CTAs, tests, or sequence steps to return.

Quality checks

  • All jobs are expressed in customer language ('accomplish X', 'avoid feeling Y') — not product feature descriptions.
  • High-opportunity jobs are backed by evidence of unmet demand in the supplied customer data, clearly separated from team assumptions.
  • Messaging recommendations connect directly to the specific job being served, not to generic product benefits.

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